FAQ

When will I receive my order?

*Free Next Day Delivery

We are currently offering free next day delivery on Australian orders over $50. Orders must before placed by 12:00pm AEST on business days in order to receive by the next business day. Orders placed after this time will be sent the following day via Express post. Next day delivery is valid in metropolitan areas only, please check you are included in Australia's Posts Express shipping areas to see if your location is included.


For Local orders:
We only use trusted Australia post eParcel Shipping.

Please note Delivery may take 3-6 business days of shipping and handling time depending on your location.

For International orders:

International shipments have an estimated delivery of 10-15 days for most countries but it can vary depending on your specific geographical location.

We ship international orders using Australia Post and tracking numbers are provided upon shipment so you can track the status of your order.

How much is Shipping?
For local order shipping is charged at $10 for all orders under $50 and Free for all orders $50 or over.

For international orders shipping is $25, for orders over $100 we are offering free shipping.

For orders going to New Zealand shipping is $15, for orders over $100 we are offering free shipping.

Can I exchange?

Yes, we will exchange products in new condition with original labels attached. You may send an email to sales@pactek.co for details on how to process a product exchange. Please note we do not process refunds.